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Punjab National Bank Recruitment post of Chief Customer Service Officer

Company Name :Punjab National Bank

Applications are invited for Appointment to the Post of chief customer service officer(CCSO) on contract basis.

Sr.No Name of the Post AgeEligibility
1. chief customer service officer Less than 62 years Essential
The eligible person should be retired officer in the rank of Chief General Manager or General Manager of a scheduled commercial bank other than Punjab National Bank.
The eligible person should have exposure in working of more than three areas of operations in banking such as General Banking, Credit, Foreign Exchange Operations, Treasury, Government Business, Merchant Banking, Credit Card Operations etc.
The appointment of Chief Customer Service Officer will be purely contractual in nature for a period of three years, extendable as per suitability criteria.

The contract amount shall be fixed Rs.80000/- per month, subject to deduction of taxes applicable.

CCSO shall be eligible for a total of 12 days leave per year, out of which not more than 04 can be taken at a time. His working hours shall be the usual hours as applicable on all days except Sundays and holiday declared under N.I. Act. Balance of the leave shall not be allowed to be
carried over to the next year.

CCSO will be eligible for Telephone/mobile as applicable to GM Cadre (TEG Scale-VII officials) of the Bank.


In case of outstation duty, eligible Travelling, Halting Allowance shall be paid to CCSO as
applicable to GM Cadre (TEG Scale-VII officials) of the Bank.

The office of the Chief Customer Service Officer shall be located at Head Office Building with
optimum infrastructure to work. Further, Bank may also utilize/depute him anywhere in the country where the bank has its offices

The scope and role of CCSO shall be as per CCSO Scheme of the Bank. CCSO shall be reporting directly to the Managing Director and CEO or Executive Director of the Bank and shall be the focal point for Internal Grievance Redressal System in terms of Damodaran Committee recommendations so that a minimum number of complaints are escalated to Banking Ombudsman and minimize exigencies of Awards against the Bank. CCSO will help in strengthening customer confidence in the internal redressal mechanism.

The selection will be made on the basis of personal interaction/interview.

Eligible candidates may submit applications in the prescribed format which is available on the
Bank’s website www.pnbindia.in- Link (Recruitment). Last date to apply is 18.05.2016 and duly completed application should reach us latest by 20.05.2015. No application shall be entertained beyond the stipulated date. Incomplete applications will be rejected. Hard copy of the application be sent by registered/speed post in a sealed envelope super scribing :

Application for the post of Chief Customer Service Officer (CCSO)” be submitted to:
“The General Manager- HRMD,
Punjab National Bank
7, Bhikhaiji Cama Place
NEW DELHI-110066”

Application fee is Rs.1000/- payable by way of Draft drawn on any Nationalized/Scheduled Bank drawn in favor of “Punjab National Bank- Recruitment of CCSO” and payable at New Delhi.

  1. While applying for the post, the applicant should ensure that he/she fulfills the eligibility
    and other norms mentioned above and that the particulars furnished are correct in all respects. In case it is detected at any stage of recruitment that a candidate does not fulfill the eligibility norms and / or that he / she has furnished any incorrect / false information or has suppressed any material fact(s), his / her candidature will automatically stand cancelled. If any of the above shortcoming(s) is / are detected even after appointment, his /her contractual appointment is liable to be terminated without any notice.
  2. Mere submission of application against the advertisement and apparently fulfilling the criteria as prescribed in the advertisement would not bestow on him / her right to be called for
  3. Candidates called for interview will be paid Airfare(Economy)/ 1AC railway fare by shortest route in India.

For more information visit official website. Official Notification